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WARRANTY

DISCOVER OUR F.P.JOURNE POLICY AND RECEIVE A 3-YEAR WARRANTY*.

ACTIVATE YOUR WARRANTY EXTENSION

WARRANTY EXTENSION

To obtain an additional year of warranty*, we invite you to fill in the warranty extension form below within 30 days after the date of purchase.

PLEASE NOTE THAT IT IS NOT NECESSARY TO REQUEST A WARRANTY EXTENSION FOR ANY WATCH PURCHASED IN AN F.P.JOURNE BOUTIQUE*, AND FOR MODELS FROM THE ÉLÉGANTE BY F.P.JOURNE COLLECTION* PURCHASED WITHIN OUR AUTHORISED NETWORK.

Warranty

F.P.JOURNE WARRANTY TERMS AND CONDITIONS

Download
F.P.Journe Warranty.pdf 3 Mo

FREQUENTLY ASKED QUESTIONS

  1. HOW LONG ARE THE F.P.JOURNE WATCHES GUARANTEED?

    All F.P.Journe watches automatically benefit from a 36-month* warranty when purchased in an F.P.Journe Boutique.

    All F.P.Journe watches benefit from a 24-month* warranty when purchased in an F.P.Journe authorised point of sale, with the possibility of a 12-month warranty extension via the fpjourne.com website.

    *Apart from all watches of the élégante by F.P.Journe collection which are automatically guaranteed for 5 years when purchased in an F.P.Journe Boutique or an F.P.Journe authorised point of sale.

    The warranty is valid as of the date of purchase appearing on the warranty card or certificate.

    The warranty is valid only with presentation of the warranty card or certificate duly filled out by the F.P.Journe Boutique or the F.P.Journe authorised point of sale (serial number, date of purchase, stamp).
     

  2. WHAT ARE THE ELEMENTS COVERED BY THE F.P.JOURNE WARRANTY?

    The warranty covers any manufacturing flaws. The warranty does not cover:
    ● normal wear or ageing
    ● damages resulting from abnormal use of the watch, improper care, accidents or alterations
    ● the opening of the watch by a non authorized person

  3. MAY I REQUEST AN AUTHENTICITY CERTIFICATE FOR MY WATCH?

    A certificate of authenticity can be issued. To do so, the Boutiques F.P.Journe will have to certify the watch.
    The document can be requested for any timepiece whose date of first sale exceeds 5 years from the date of the request. This document is nominative.

  4. WHY SHOULD I BUY MY WATCH FROM AN AUTHORIZED POINT OF SALE?

    You would be assured to purchase a brand new watch with the Manufacture’s warranty, you would benefit from the recommended price, and finally would avoid purchasing counterfeit or stolen watches.

  5. HOW CAN I BE SURE THAT A POINT OF SALE IS AUTHORIZED BY F.P.JOURNE?

    You can find the list of our Boutiques, Espaces and Retailers on this link.